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Return / Exchange

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Home > Return / Exchange

Return / Exchange

Your satisfaction is our primary concern. All customers are back by our 100% money back guarantee for 30 days upon receipt of orders.

You may return the unused shoes in their original condition along with the shoe box and accessories within 30 days for exchange or refund.

Return Procedures:

Step 1 - Fill out an electronic RETURN AUTHORIZATION FORM for return or exchange.
Step 2 - We will email you the RA# (return authorization) within 2 business days.
Step 3 - Sent the item back to us with the RA# clearly indicated outside of the package.


RETURN AUTHORIZATION FORM URL:
http://order.store.yahoo.net/cgi-bin/wg-request-catalog?asia-focus


Return Policy

  • Restocking Fees: To avoid a 25% restocking fee, please make sure there is NO shipping tape, address labels, or postage affixed to the shoe box itself. You can wrap the shoe box with a paper bag or put the shoe box in another shipping box.
     

  • All shoes must be returned in their original pre-delivery condition to qualify for a return or exchange.  Shoes that have been worn outside or have visible wear in the foot bed are not considered to be in new condition and will be returned to the customer at his or her expense. If you think you might return your shoes, please test wear them on a carpeted surface to prevent damage to the shoe.
     

  • All returns require a RA (Return Authorization) number!  You need to request a RA (Return Authorization) # before sending the product back to us (see: 'Step 1' above). If you send shoes back without a RA number, you will forfeit your right to receive a refund or exchange. Make sure you receive a return authorization number before sending us back your shoes!
     

  • Returns must arrive at our warehouse within 30 days of customer's order receive date. Returns received over the 30 day return period will NOT be accepted and will be returned at the customer's expense or else donated to charity. If your merchandise is defective, you may request a replacement within 90 days of your order receive date. NO replacements for discontinued shoes.
     

  • A copy of the Original Receipt is required for all returns. If you are requesting an exchange for a second or third time, you do not need the original receipt.
     

  • Customer is responsible for paying the shipping charges to send the shoes back to TallMenShoes.com Inc for all returns.
     

  • Replacement / Exchange Shipping Charges
     

    • Domestic Customers: We will pay to have your replacement shipped to you via UPS Ground..
       

    • International Customers: Customer is responsible for all related freight charges. The shipping cost is the same as your previous order.
       

  • Please allow 1-2 billing cycles for refund credit to appear on your statement.
     

  • Shipping charges are NOT refundable in any cases. Expedited and International shipping charges are not refundable, no exceptions.
     

  • Special Order Items are not refundable, no exceptions. Return for replacement only.
     

  • Incomplete returns will not be accepted. All returns must be complete with all original accessories, parts and packaging .
     

    • Return Address:
      Asia Focus Inc.
      9528 Rush St #B
      South El Monte, CA 91733

       



Orders placed before 1PM PST is guarantee to be ship on the same day
 
MEN SHOE SIZE CONVERSION

Please order by CALDEN or TOTO Size (converted from your regular US / UK size)

CALDEN - 5.5 6 6.5 7 7.5 8 8 8.5 8.5 9 9 9.5 N/A
TOTO - - 5.5 6 6.5 7 7.5 7.5 8 8 8.5 8.5 9 9.5
USA 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12
UK 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5
EUROPE 38 38.5 39 40 40.5 41 42 42.5 43 44 44.5 45 45.5 46
ASIA 37 37.5 38.5 39 40 41 42 43 43.5 44.5 45 46 47 48
INCH 9 3/16 9 5/16 9 1/2 9 11/16 9 13/16 10 10 3/16 10 5/16 10 1/2 10 11/16 10 13/16 11 11 3/16 11 5/16
Centimeter(cm) 23.3 23.7 24.2 24.6 25 25.4 25.9 26.3 26.7 27.2 27.6 28 28.4 28.9

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